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Refund Policy & General Terms

Clear, transparent guidelines regarding payments, cancellations, project milestones, and refund eligibility for InsightCurve services.

Last Updated: 01 August 2026

1. Overview & Scope

At InsightCurve, we strive to deliver exceptional value, high-quality digital products, and strategic consulting services. This Refund Policy & General Terms document governs all client engagements, project agreements, retainers, and digital services provided by InsightCurve ("we", "us", "our").

By engaging our services or signing a Statement of Work (SOW), you agree to comply with the terms outlined herein.

2. Payment Terms

Client payments for projects and consulting services are handled according to the terms specified in the agreed-upon project scope or Statement of Work:

  • Initial Deposit: Project initiation typically requires an upfront deposit (e.g., 30%–50%) prior to commencement of discovery, design, or engineering work.
  • Milestone Payments: Remaining payments are structured upon completion of defined project milestones (e.g., Design Approval, Beta Release, Final Handover).
  • Retainer Services: Monthly recurring consulting or maintenance retainers are invoiced in advance at the start of each billing cycle.

3. Cancellation Policy

Clients may request to pause or cancel a project by providing written notice to their designated project manager or via email to info@insightcurve.com.

Upon receipt of a cancellation request:

  • Work on the project will cease immediately.
  • The client will be billed for all work completed and hours logged up to the official date of cancellation notice.
  • Any unearned portion of prepaid funds for unstarted milestones will be evaluated for refund eligibility under Section 4.

4. Refund Eligibility

Refund requests are evaluated fairly based on the progress of work delivered:

  • Before Project Commencement: If a project is cancelled prior to any project work, wireframing, or discovery commencing, the initial deposit is eligible for a full refund minus a 5% administrative fee.
  • In-Progress Projects: If a cancellation occurs mid-project, completed milestones and approved design assets are non-refundable. Prepaid funds for future, unstarted milestones will be refunded within 14 business days.
  • Dissatisfaction Guarantee: If deliverables do not meet agreed SOW requirements, InsightCurve will first offer a dedicated revision cycle to rectify issues. If unresolved, partial refunds for specific deficient milestones may be issued at management discretion.

5. Non-Refundable Deliverables

The following items and expenses are strictly non-refundable:

  • Fully completed and client-approved project milestones.
  • Third-party costs paid on behalf of the client (such as domain registrations, third-party API licenses, cloud hosting server fees, or stock media assets).
  • Digital advertising spend managed under marketing retainers.
  • Custom strategy or consultation sessions that have already been conducted.

6. Dispute Resolution

In the event of a billing dispute or disagreement concerning project scope, both parties agree to first attempt resolution in good faith through direct consultation. If a resolution cannot be reached within 30 days, disputes shall be governed in accordance with applicable local laws and jurisdictions.

7. Policy Updates

InsightCurve reserves the right to modify or update this Refund Policy & General Terms at any time. Updated policies will be posted on this page with an updated "Last Updated" revision date.

8. Contact Information

If you have any questions or concerns regarding our Refund Policy or General Terms, please reach out to us: